Privacy Policy

Content Sections

Information Privacy Statement

The ACT Landcare Gateway values your privacy and is firmly committed to protecting personal information it collects.

We do not collect, use or disclose personal information other than information you choose to provide.

The ACT Landcare Gateway is managed by ACT NRM, Environment, Planning and Sustainable Development Directorate (ESPDD) of the Australian Capital Territory Government.

The ACT Landcare Gateway adheres to the Information Privacy Act 2014 and its principles and the EPSDD Privacy Policy.

The ACT Government seeks to adhere to the Guidelines for Federal and ACT Government World Wide Web sites developed by the Federal Privacy Commissioner.

This privacy statement describes the collection, use and access to information that may be obtained through the use of this website and applies to all users who access this website.


This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code to enable analysis on usage of this website and online facilities.

‘Cookies’ are small data files that are stored by the browser on your computer’s hard drive. The data collected about your use of this website and online facilities is transmitted to, and stored on, Google’s servers. Google uses this data for the purpose of compiling usage reports for ACT Government and providing other services relating to website activity and internet usage.

The reports provided by Google to the ACT Government contain only aggregate, non-personal data about your use of this website and online facilities. These reports may contain data relating to pages viewed, files downloaded or the completion of online forms or subscriptions. We use the data collected by Google Analytics to improve this website and online facilities and to help us understand how people are using them.

Google may transfer this data to third parties where required to do so by law, or where third parties process this data on Google’s behalf.

You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if you do this, you may not be able to use the full functionality of this website and online facilities. By using this website and online facilities, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Information collected

When you browse our websites, our system automatically makes a record of your visit and logs the following information for statistical purposes:

  • your server address
  • top level domain name (e.g. .com, .net, .gov, .au, etc.)
  • the type of browser and operating system you used
  • date and time of your visit
  • the previous site visited
  • which pages are accessed
  • the time spent on individual pages and the site overall
  • which files were downloaded.

Personal information

Personal information is defined as information about an individual whose identity is apparent or reasonably identifiable.

No personal information is collected automatically through this website. All personal information collected and/or stored must be voluntarily provided by you.

No attempt will be made to identify individual users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency (e.g. Australian Federal Police) exercises a warrant to inspect our service provider’s log files. This information is analysed to determine the website’s usage statistics.

We will only collect personal information about you when you voluntarily participate in an activity that asks for information, such as:

  • sending an email, enquiry or feedback
  • opting in to communication or subscription services
  • participating in a survey
  • suggesting a link
  • making a booking
  • creating an account

If you choose not to take part in these kinds of activities your ability to use the website won’t be affected.

Use of personal information collected

Any personal information you provide will only be used for the purpose for which it was provided and will not be disclosed to other people or organisations without your consent.

We may use your contact details to respond appropriately (for example, to advise receipt, address issues you identify) or to seek action from another government agency or other organisation.

If we ask you for personal information in order to provide you with a service that you have requested, you will be informed how that personal information will be used if you choose to give it to us.

If you do not wish to email or send an online form to the ACT Government, you can contact us by sending a letter to our address as provided at the bottom of this page.

Disclosure of information

We will not share information about you with other government agencies or other organisations without your permission unless:

  • it is necessary to provide you with a service that you have requested;
  • it is required or authorised by law; or
  • where permitted general situations exist, such as to lessen or prevent a threat to life, health or safety; to assist with the location of a missing person; or to investigate suspected unlawful activity or serious misconduct relating to our functions.

Storage and security of your personal information

The Internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the Internet. Information submitted unencrypted via email or web forms may be at risk of being intercepted, read or modified.

Security measures including, but not limited to, authentication, monitoring, auditing and encryption have been integrated into the design, implementation, contractual arrangements and day-to-day practices of the ACT Government online operating environment as part of its continuing commitment to risk management.

These security measures ensure the privacy of information while it is being transmitted across the Internet and protect your information against loss, misuse and alteration.

Access to and correction of personal information

You can review any personal information collected about you at any time by making a formal request in writing to Environment, Planning and Sustainable Development Directorate, GPO Box 158, Canberra ACT 2601.

We will take reasonable steps to correct the information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. The obligation to correct information is subject to any applicable limitation in a law that provides a right to require the collection or amendment of documents.

If you believe that your personal information is being used for a purpose other than what was intended when submitted, you may contact EPSDD on 13 22 81. In all cases, we will take reasonable steps to verify your identity prior to granting access to your personal information or making corrections to the information collected.


This website and online facilities contain links to third party websites. These may include links to websites operated by other government agencies, non-profit organisations and private businesses. When you select a link to another website, you are subject to the privacy policy of the new site. The ACT Government is not responsible for the privacy practices or the content of such websites.

Neither the ACT Government, nor any agency, officer nor employee of the ACT Government warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products or services linked from this system and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information.

Portions of such information may be incorrect or not current. It is your responsibility to verify all information provided by these websites and online facilities and/or websites linked to or from them. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

How to contact us

Please contact us if you have any questions about this privacy statement or comment in relation to any aspect of the collection, use, security of, or access to your personal information.

Email [email protected]
Web Access Canberra Feedback and Complaints
Mail Information Privacy Contact Officer
Environment, Planning and Sustainable Development Directorate
GPO Box 158
Telephone +61 2 6207 1923 or 13 22 81

If an issue you have raised is not resolved to your satisfaction you may wish to contact the Information Privacy Commissioner. The role of the Information Privacy Commissioner for the ACT is performed by the Australian Information Commissioner.

Related links

EPSDD Information Privacy Policy

Information Privacy Act

ACT Government Web privacy policy